Hi @Sasukeey, thank you for contacting us!
The situation you described fits like an account problem. You can find the solution to your problem by clicking here.
After reviewing the topic, you will notice that your solution is to send an email to the accounts address that is described in the post. In this section, like in the image below:
https://prnt.sc/hijbooYkakE4
Any other questions or problems, feel free to create a new post on our forum asking for help!
S
